Terms & Conditions

Welcome to the DancapTickets.com website. The following policies have been designed and posted to ensure your satisfaction and understanding of the subscription purchase process and theatre-going experience at Dancap. The policies below, together with the company’s privacy policy and terms of service of the website collectively represent the terms under which we sell you subscriptions and offer you the “Dancap Experience”.

The Terms & Conditions for the single ticket purchase process are available by clicking here.

PURCHASING SUBSCRIPTIONS

SEAT ALLOCATION

There are differences between seating configurations for the Toronto Centre for the Arts and the Four Seasons Centre for the Performing Arts. Seating for Dancap’s 2011 subscription is based on the Toronto Centre for the Arts. For shows presented at the Four Seasons Centre for the Performing Arts, Dancap will make commercially reasonable efforts to ensure that you receive seating comparable to the seating you have at the Toronto Centre for the Arts. Comparable seating may be:

Seating at the Toronto Centre for the Arts		Seating at the Four Seasons Centre for the Performing Arts
Centre Orchestra Seating	=	Centre Orchestra Seating
Orchestra/Dress Circle balcony	=	Orchestra/Rear Orchestra Ring
Rear Orchestra	=	Orchestra Ring Left & Right side
Front Balcony	=	Ring 3 Balcony
Rear Balcony	=	Ring 4 Balcony

For a detailed look at each theatre’s seating maps, please click here.

Should you have any special seating requirements, such as wheelchair seating, etc., please let us know in advance and we will do our best to accommodate you.

PERFORMANCE SCHEDULE

Due to the nature of live theatre, all programs, productions, artists, dates, pricing and/or venues are subject to change without notice.

If a performance is cancelled for any reason, Dancap will use commercially reasonable efforts to move ticket purchasers to another performance, subject to availability.

PAYMENT

Please note that we will not provide you with your subscription tickets until full payment is received and confirmed. Subscription orders placed through Dancap’s call centre may be paid by cheque or credit card. Cheques should be made payable to Dancap Productions Inc. Please note that cheques are held for ten (10) business days to allow for clearance. There will be a $35 charge for any cheque returned by the bank. Subscription orders placed through Dancap’s website may be paid by credit card only. Our call centre and website accept the following credit cards: Visa/MasterCard/American Express.

PRICING & PURCHASING

Subscription purchases are subject to HST and are typically subject to a per-ticket service charge and a per-ticket facility fee. In some cases, delivery charges may apply. Some or all of these charges and fees may be charged in addition to the face value of the ticket. By providing payment, you are agreeing to these charges and fees.

Subscriptions purchased from any source other than Dancap’s call centre or Dancap’s website will not be honoured by Dancap.

Dancap is pleased to provide subscribers with ticket exchanges, subject to service fees where applicable. To exchange your ticket(s), you must contact a Dancap Sales Representative (416-644-3665 or 1-866-950-SHOW (7469)) during Dancap’s regular call centre hours (please click here for our hours) at least two (2) days prior to your performance date. Dancap will then gladly exchange your ticket(s) (subject to availability and with no guarantee that you will receive comparable seating) for another performance date of the same show.

We ask that you carefully review your performance dates and times, seat selection and billing information prior to purchase. All sales are final.

If you lose your subscription ticket(s) Dancap will gladly arrange for replacement(s). To replace lost subscription tickets, please bring your photo I.D., and, if applicable, the credit card you used to purchase your subscription tickets to the box office at least one (1) hour before the start of your performance.

LICENSE

A ticket is a personal revocable license. A ticket is not redeemable for cash. Tickets may not be resold or used for advertising, trade or promotional purposes without the written permission of Dancap.

CURRENCY

All subscription prices are stated in Canadian dollars.

ORDER CONFIRMATION

If you are ordering online and do not receive a confirmation number in the form of a confirmation page or email, or if you receive an error message after submitting payment information, it is your responsibility to follow up with a Dancap sales representative (416-644-3665 or 1-866-950-SHOW (7469)) in order to confirm whether your order has been processed. Dancap will not be responsible for any losses, monetary or otherwise, that you may have suffered if you do not receive confirmation of your order.

AT THE THEATRE

Admission is subject to compliance with applicable laws, by-laws, regulations and facility or theatre rules. We reserve the right to refuse admission or request the departure of those who fail to comply with these rules.

In conformance with theatre rules, alcohol, illegal drugs, cameras, recording devices, clothing not being worn and bags or containers of any kind, may be excluded from the premises. Ticket holder consents to a reasonable examination of his/her person and effects to ensure compliance with the foregoing.

All persons, regardless of age, must hold a valid ticket in order to gain admission to a performance. Children are welcome to sit in their parent’s laps but must hold a valid ticket and an assigned seat. Children under the age of five will not be admitted to the theatre.

Ticketholders are required to conduct themselves in a considerate manner that enables the enjoyment of other customers. We reserve the right to refuse admission to the theatre and/or ask those behaving in an objectionable manner disturbing to others to leave the theatre. No refunds will be provided to those contravening our standards of conduct.

Due to the nature of live performance, all artists and programs are subject to change. Please understand that we cannot guarantee that you will be satisfied with a performance or that it will be free of technical difficulties. Dancap does not guarantee specific cast members for any given performance. Refunds will not be granted for alternate cast members or any technical malfunctions in a physical production.

Ticket holders are responsible for their transportation to and from the theatre. Dancap will not reimburse ticket holders for parking tickets, or traffic violations to, from or while at the theatre.

Please be advised that the content of a particular show may not be suitable for all audiences. Ticket holders are responsible for educating themselves about the content of Dancap’s productions and presentations. We note the subjective nature of such appraisals and accordingly advise you that no refunds will be issued due to show content.
Latecomers will not be admitted until a suitable break in the performance and in some instances may be refused admission.

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the performance. You agree that the performance for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. By entering the theatre, you grant to Dancap a fully paid perpetual license to use of your image and voice if you are included in any photographs, videos or sound recordings taken or made at a performance.

By entering the theatre, you voluntarily assume all risk of personal injury arising from or in any way related to a performance, whether arising before, after or during the show and release Dancap from all liability with respect to the event. You acknowledge all risks incidental to any theatrical performance or event for which your ticket is issued, whether occurring before, during or after the performance and agree to assume all such risks.

Certain items may not be brought into the theatre. These include alcohol, drugs, controlled substances, guns, cameras and other recording devices. In order to ensure that these items are not carried into the theatre, Dancap reserves the right to search your belongings upon entry to the theatre. You consent to such search and understand and agree that you may be denied entry without refund if you refuse same.

Dancap reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management of the theatre deems disorderly, who uses vulgar or abusive language or who fails to comply with Dancap’s or the theatre’s rules. Breach of terms or Dancap’s theatre rules will terminate your license to attend the performance without refund.

Purchasing Individual Tickets

License

Currency

All ticket prices are stated in Canadian dollars.

Pricing and Availability

Tickets to performances are typically sold through several distribution points including Dancap’s call centre, its website, and the theatre box office. These distribution points generally access the same ticketing system and inventory. There is a limited supply of tickets for any given performance or promotion. Occasionally, additional tickets may be made available for sale prior to a performance. Tickets purchased from any source other than those listed in this paragraph, if lost, stolen or counterfeit, will not be honoured by Dancap.

Order Confirmation

If you are ordering online and do not receive an confirmation number, in the form of a confirmation page or email, or if you receive an error message after submitting payment information, it is your responsibility to follow up with a Dancap sales representative in order to confirm whether your order has been processed. Dancap will not be responsible for any losses, monetary or otherwise, that you may have suffered if you do not receive confirmation of your order.

Convenience Charges and Order Processing Fees

Ticket purchases are typically subject to a per-ticket service charge and a non-refundable order processing fee. In many cases, delivery charges and facility fees will also be imposed. Some or all of these fees may be charged in addition to the face value of the ticket. By providing your credit card information or other form of payment, you are agreeing to these charges and fees.

Exchanges & Refunds

Dancap is pleased to provide its Toronto season ticket subscribers with ticket exchanges, subject to service fees where applicable. To exchange your ticket(s), you must contact a Dancap Sales Representative (416-644-3665 or 1-866-950-SHOW (7469)) during Dancap’s regular call centre hours (please click here for our hours) at least two (2) days prior to your performance date. Dancap will then gladly exchange your ticket(s) (subject to availability and with no guarantee that you will receive comparable seating) for another performance date of the same show.

We ask that you carefully review your performance dates and times, seat selection and billing information prior to purchase. All sales, except Toronto season subscription sales, as set out in the paragraph above, are final.

Ticket Pick-up and Delivery

In order to pick up tickets at the box office you will be required to present the purchase credit card and photo I.D.
Tickets which are mailed via standard post should arrive within 10 business days from date of purchase. Delivery times are not guaranteed and Dancap cannot be responsible for tickets that fail to reach their destination prior to a performance date.

Offers & Promotions

Promotional or discount codes must be presented at the time of purchase. Discounts will not be applied to previously purchased tickets. Promotions may be time limited, applicable for selected performances only and subject to availability.

At the theatre

In conformance with theatre rules, alcohol, illegal drugs, cameras, recording devices, clothing not being worn and bags or containers of any kind, may be excluded from the premises. Ticket holder consents to a reasonable examination of his/her person and effects to ensure compliance with the foregoing.

All persons, regardless of age, must hold a valid ticket in order to gain admission to a performance. Children are welcome to sit in their parent’s laps but must hold a valid ticket and an assigned seat. Children under the age of five will not be admitted to the theatre.

Ticketholders are required to conduct themselves in a considerate manner that enables the enjoyment of other customers. We reserve the right to refuse admission to the theatre and/or ask those behaving in an objectionable manner disturbing to others to leave the theatre. No refunds will be provided to those contravening our standards of conduct.

Due to the nature of live performance, all artists and programs are subject to change. Please understand that we cannot guarantee that you will be satisfied with a performance or that it will be free of technical difficulties. Dancap does not guarantee specific cast members for any given performance. Refunds will not be granted for alternate cast members or any technical malfunctions in a physical production.

Ticket holders are responsible for their transportation to and from the theatre. Dancap will not reimburse ticket holders for parking tickets, or traffic violations to, from or while at the theatre.

Please be advised that the content of a particular show may not be suitable for all audiences. Ticket holders are responsible for educating themselves about the content of Dancap’s productions and presentations. We note the subjective nature of such appraisals and accordingly advise you that no refunds will be issued due to show content.

Latecomers will not be admitted until a suitable break in the performance and in some instances may be refused admission.

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the performance. You agree that the performance for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. By entering the theatre, you grant to Dancap a fully paid perpetual license to use of your image and voice if you are included in any photographs, videos or sound recordings taken or made at a performance.

By entering the theatre, you voluntarily assume all risk of personal injury arising from or in any way related to a performance, whether arising before, after or during the show and release Dancap from all liability with respect to the event. You acknowledge all risks incidental to any theatrical performance or event for which your ticket is issued, whether occurring before, during or after the performance and agree to assume all such risks.

Certain items may not be brought into the theatre. These include alcohol, drugs, controlled substances, guns, cameras and other recording devices. In order to ensure that these items are not carried into the theatre, Dancap reserves the right to search your belongings upon entry to the theatre. You consent to such search and understand and agree that you may be denied entry without refund if you refuse same.

Dancap reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management of the theatre deems disorderly, who uses vulgar or abusive language or who fails to comply with Dancap’s or the theatre’s rules. Breach of terms or Dancap’s theatre rules will terminate your license to attend the performance without refund.

Secondary Ticket Market/Ticket Brokers/Scalpers

"Scalpers" and ticket brokers are not recognized ticketing agents of Dancap Productions. If you purchase from a non-authorized person, you risk purchasing a lost or stolen ticket that is not valid for admittance into the event in question. Dancap Productions employs scanning technology for admittance to events. Only valid tickets will scan to authorize entry into the theatre for the event. Scalped, lost or stolen tickets may be deactivated and thus will not be valid for entry into the theatre for the event in question. When you purchase through a scalper, broker, secondary market seller, or any other unauthorized person or organization, you can not be assured that your seats will be correct, exchangeable or purchased at face value.

Please bookmark our website at www.dancaptickets.com. There are a lot of websites out there that look similar to the Dancap Productions' website but are actually ticket brokers. We urge everyone to purchase tickets for Dancap Productions' shows through Dancap Productions' CAP Centre (416-644-3665 or 1-866-950-7469 and www.dancaptickets.com), Ticketmaster (1-855-985-2787), or in person at the box office of the applicable theatre; these are the ONLY ongoing authorized ticketing agents for Dancap Productions.

Currently we have also temporarily authorized TCU Place in Saskatoon to sell tickets to Jersey Boys at TCU Place (306-975-7777 and www.tcuplace.com).

Occasionally Dancap Productions arranges to allow Fundraisers, Tour Operators and/or Corporate Concierges to sell Dancap Productions tickets. If you have any questions or concerns about the person or organization you are considering purchasing your tickets from, please contact Dancap Productions' CAP Centre (416-644-3665 and info@dancaptickets.com). Anyone who purchases tickets from any unauthorized source does so at his or her own risk.